Dunkin Donuts Is Being Accused Of Overcharging Customers

An employee gives a coffee order to a costumer during the re-opening of Dunkin-Donuts coffee shop at the Santa fe neighborhood in Mexico city on Wednesday, October 21, 2015. Photographer: Susana Gonzalez/Bloomberg

Photographer: Susana Gonzalez/Bloomberg


Yikes! And here I was thinking that I was getting a deal. Whenever there’s isn’t a Starbucks in sight, I usually go to a Dunkin’ Donuts to get a few munchkins with my coffee but now there are several reports indicating that I might be getting ripped off with my morning Cup of Joe. The franchise is being accused of overcharging customers by an extra seven percent on some of their menu items.

According to The New York Post, a suit was recently filed claiming the chain has been mishandling sales tax at locations in New York and New Jersey. According to Carl Mayer, the lawyer who filed the suit, the locations in question have been tacking on an extra 7 percent to items like ground coffee and unsweetened water. Here’s a little more:

“Dunkin’ should stop dunking their customers and provide customers with refunds or discounts so they are made whole,” lawyer Carl Mayer told The Post.

A dozen different Dunkin’ stores overcharged customers around 70 percent of the time, Mayer said.

As a result of the sales tax overcharges, Dunkin’ shops across New York and New Jersey made $10 million off New York customers and $4 million in New Jersey over three years, Mayer estimates.


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